Refund policy

Returns Policy

Unfortunately we cannot offer returns for changes of mind so please make your selection carefully. Refunds are only available on faulty items, this excludes fabric.

If you believe your item is faulty, please contact us via email at whimsykaleidoscope@gmail.com within 4 days of receiving item.

Fabric Returns Policy

Unfortunately we do not accept returns due to a change of mind or if the fabric was not what you expected. We do offer the option to order fabric swatches, so please ensure you choose your fabrics carefully.

Please note that due to the nature of digital printing and cotton fibres, from time to time minor flaws may appear in the fabric. We do our very best to check the fabric during the cutting process, if your fabric has a flaw please contact us via email whimsykaleidoscope@gmail.com with an image of the flaw and we can discuss your options.

Please note that the feel & colour saturation of the same design/substrate may vary if fabrics are from a different production runs. Please note that colour saturation can vary on different fabric bases in the same production run. This is due to the manufacturing process and how the fabrics absorb colour.

If you wish to compare the fabric we have sent with a sample, the cost of shipping the sample will be the responsibility of the customer.

We do our very best to ensure your fabric is provided in a continuous metre. Due to production
processes/fabric flaws, we may not be able to provide you with a continuous metre. If this is the case we will contact you prior to shipping your fabric.

We cannot accept exchanges if you have washed your fabric, not taken note of the scale, colours
or fabric type.